> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wavecentric.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Communication System

> Manage emails with contractors, suppliers, and customers with AI-powered contact matching.

The **Communication System** provides a unified platform for managing all email communications with contractors, suppliers, and customers. The system centralizes email operations through dedicated service addresses and offers intelligent contact matching capabilities.

## Workflow Visualization

```mermaid theme={null}
graph TD
    subgraph Inbound["Inbound Customer Communications"]
        Customer([Customer]) --> Support["Support Email Channel"]
        Customer --> Chat["Chat Email Channel"]
        Support --> History[Communication History]
        Chat --> History
    end
    
    subgraph Outbound["Outbound Communications"]
        User([User Wants to Send Email]) --> Decision{Has Contact Info?}
        Decision -->|Has Email| Compose[Send Service Message]
        Decision -->|Name + Company Only| AI[AI Contact Matching]
        
        AI --> Parse["Parse Input Example:<br/>alessandro at alpeadria"]
        Parse --> Search[Database Search]
        Search --> Match[Match Name + Company]
        Match --> Email[Return Exact Email]
        Email --> Compose
        
        Compose --> Delivery[System-Managed Delivery]
        Delivery --> Log[Auto-Logging & Archival]
        Log --> History
    end
    
    History --> View[View Communication Tab]
    View --> SearchFilter[Search & Filter]
    View --> Audit[Audit Trail]
```

## Customer Enquiry Channels

The platform provides dedicated email addresses for customer communications:

* **`support@mail.wavecentric.ai`**: Primary channel for customer support and general enquiries.
* **`chat@mail.wavecentric.ai`**: Secondary channel for chat-based customer interactions and quick responses.

These dedicated addresses ensure all customer communications are properly routed and tracked within the system.

## Send Service Message

The **Send Service Message** tab enables users to compose and send emails to any business contact:

* **Unified Interface**: Single interface for sending emails to contractors, suppliers, and any other business contacts.
* **System-Managed Delivery**: All emails are routed through the centralized communication system, ensuring tracking and archival.
* **Structured Communication**: Every message sent through the system is automatically logged for future reference.

<Frame caption="Send Service Message interface for composing and sending emails to contractors and suppliers.">
  <img src="https://mintcdn.com/wavecentric/Ag8GThaBPxmDqdYv/images/flows/communication1.png?fit=max&auto=format&n=Ag8GThaBPxmDqdYv&q=85&s=c3b5ba4cfd6890a1babc1365eef0fc88" alt="Send Service Message Interface" width="1605" height="844" data-path="images/flows/communication1.png" />
</Frame>

## View Communication

The **View Communication** tab provides complete visibility into all sent messages:

* **Message History**: Chronological view of all communications sent through the system.
* **Search & Filter**: Quickly locate specific messages or communication threads.
* **Audit Trail**: Complete record of who sent what message and when.
* **Communication Tracking**: Track the status and delivery of all messages.

This ensures transparency and accountability in all business communications.

## AI-Powered Contact Matching

The platform implements **AI-powered contact matching** that resolves partial contact information to exact email addresses:

* **Natural Language Input**: Users can input contacts in natural language format (e.g., "alessandro at alpeadria").
* **Database Matching**: The AI engine searches the database for matching contacts based on name and company information.
* **Exact Email Resolution**: Automatically retrieves the correct email address from the database.
* **No Email Required**: Users can send emails without knowing the exact email address—only the name and company.

**Example Use Case**:

* **User Input**: "alessandro at alpeadria"
* **AI Processing**: Matches "Alessandro" (name) + "Alpeadria" (company) against database records
* **Result**: Retrieves exact email: `alessandro.rossi@alpeadria.com`

<Frame caption="AI-powered contact matching feature demonstrating natural language contact resolution.">
  <img src="https://mintcdn.com/wavecentric/Ag8GThaBPxmDqdYv/images/flows/communication2.png?fit=max&auto=format&n=Ag8GThaBPxmDqdYv&q=85&s=153175a8bd56d2488e23d1958481b726" alt="AI Contact Matching Feature" width="747" height="684" data-path="images/flows/communication2.png" />
</Frame>

This feature significantly reduces friction in business communications, allowing users to focus on the message content rather than maintaining comprehensive contact lists.