> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wavecentric.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact us

title: "General Inquiry"
sidebarTitle: "General Inquiry"
description: "Workflow for processing General Inquiries via the Contact Us form."
---------------------------------------------------------------------------------

The **General Inquiry** workflow orchestrates the process of handling user inquiries submitted through the contact form, ensuring they are captured in the CRM and processed for follow-up.

## Workflow Visualization

```mermaid theme={null}
graph TD
    User([User Input]) -->|Contact Form| Submit[Submission]
    Submit --> DB_CRM[Store: CRM Inquiries]
    Submit --> Trigger[Trigger: Automation Flow]
    
    Trigger --> Task[Create: Operational Task]
    Trigger --> DB_Biz[Update: Business Lead]
```

## Step-by-Step Execution Flow

<Steps>
  <Step>
    ### 1. Contact Data Collection & Storage

    The workflow begins with the user filling out the form in the Contact tab.

    * **Interface**: [Contact Us Form](/functionalities/customer-support)
    * **Input**: User details and message (Name, Email, Subject, Message).
    * **Endpoint**: `POST /api/public/submit-contact`
    * **Storage**: Validated data is immediately stored in `db_ai-loop_CRM_Inquries`.
  </Step>

  <Step>
    ### 2. Automation Execution

    Upon submission, the system routes the request to the automation engine for business processing.

    * **Endpoint**: `POST /api/v1/flows/execute-command`
    * **Flow ID**: `X5BKUN4qCngsDWpu28SyJ`
    * **Actions Executed**:
      1. **Task Creation**: Generates a follow-up task in `db_ai-loop_V3_Tasks`.
      2. **Lead Update**: Updates the relevant business record in `db_ai-loop_V3_business`.
  </Step>
</Steps>

## Key Outputs

At the completion of this workflow, the following artifacts are generated:

<CardGroup cols={2}>
  <Card title="CRM Record" icon="database">
    **db\_ai-loop\_CRM\_Inquries**
    <br />Full inquiry details stored upon submission.
  </Card>

  <Card title="Business Lead" icon="building">
    **db\_ai-loop\_V3\_business**
    <br />Updated lead information via automation.
  </Card>

  <Card title="Operational Task" icon="list-check">
    **db\_ai-loop\_V3\_Tasks**
    <br />Task assigned for sales/support follow-up.
  </Card>
</CardGroup>

## APIs Involved

<CardGroup cols={2}>
  <Card title="POST /submit-contact" icon="paper-plane" href="/api-reference/public/submit-contact">
    Handles the contact form submission.
  </Card>

  <Card title="POST /execute-command" icon="bolt" href="/api-reference/flows/execute">
    Triggers the automation flow (`X5BKUN4qCngsDWpu28SyJ`).
  </Card>
</CardGroup>