> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wavecentric.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Interactive Collaboration & Tasking

> Orchestrating the human-centric layer of the logistics network.

## 1. Multi-Channel Communication Hub

The **Communication** module (`/communication`) is the unified interface for external visibility.

* **WhatsApp & Email Hub**: Real-time orchestration of customer conversations. The system links these threads back to specific **Inquiries** or **Bookings** to maintain full context.
* **Automated Alerts**: System-generated notifications regarding delays or status updates are broadcast through this hub.

## 2. Operational Task Orchestration

The **Tasks** module (`/tasks`) serves as the collective "To-Do" list for the logistics team.

* **Smart Assignment**: Tasks are automatically generated by the state machine (e.g., "Missing Documentation", "Check Late Arrival") and assigned to the relevant department.
* **Priority HUD**: High-priority tasks are surfaced as red badges in the **Customer Hub**, ensuring critical bottlenecks are addressed first.

```mermaid theme={null}
graph LR
    EV[Machine Event] -->|Auto-Trigger| TSK[Task Created]
    TSK -->|Action| COM[Communication Hub]
    COM -->|Update| CL[Customer Feed]
```