> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wavecentric.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# CCM 09 - Sensitive Data Management and Privacy

> Protection of sensitive customer data, GDPR compliance, and consent management.

## 1. Overview

**Sensitive Data Management and Privacy** guarantees the integrity and confidentiality of the sensitive information processed by the platform. In compliance with strict regulations such as GDPR, the system implements a "Privacy by Design" architecture, ensuring that data protection is not an afterthought but a core capability of the infrastructure.

## 2. Scope and Business Meaning

Functionally, this deliverable covers the **security and compliance** layer. It ensures:

* **Regulatory Compliance**: Adherence to GDPR standards for data handling and the "Right to be Forgotten."
* **Data Sovereignty**: Mechanisms to control where and how data is stored.
* **Consent Management**: Explicit tracking of user permissions for data processing.

## 3. Implemented Functionalities

The platform implements the following functionalities to fulfill the "protection of sensitive customer data" requirement.

### Encryption Framework

**Requirement Addressed**: *"Encryption... mechanisms"*

Data security is enforced through cryptographic standards:

* **Encryption at Rest**: All databases (e.g., `db_ai-loop_CRM_Inquiries`) are encrypted using AES-256 standards on disk.
* **Encryption in Transit**: All API communication is secured via TLS 1.3, ensuring no data can be intercepted during transmission.
* **Key Management**: Utilizing secure cloud-based Key Management Systems (KMS) for rotating cryptographic keys.

### Compliance & Consent

**Requirement Addressed**: *"Consent management"*

The system includes mechanisms to respect user privacy:

* **Audit Logging**: Every access to sensitive customer records is logged in an immutable audit trail.
* **Data Anonymization**: Capabilities to anonymize or delete user data upon request to satisfy "Right to be Forgotten" mandates.

## 4. Technical Enablement

The platform enables this deliverable through:

### Security Infrastructure

* **RBAC (Role-Based Access Control)**: Strict permission boundaries ensure only authorized personnel can access sensitive fields.
* **Field-Level Encryption**: Highly sensitive fields (e.g., personal identifiers) can be encrypted at the application level before storage.

## 5. Evidence of Delivery

The following evidence demonstrates strict compliance with the CCM 09 requirement through foundational infrastructure capabilities:

| Capability          | Verification Evidence                                                                                                                                    |
| :------------------ | :------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Data Protection** | **Evidenced by \[Security Infrastructure]**: The implementation of TLS 1.3 and AES-256 encryption ensures data is protected against unauthorized access. |
| **Compliance**      | **Evidenced by \[Audit Logs]**: System logs recording access attempts serve as proof of monitoring and accountability mechanisms.                        |
| **Access Control**  | **Evidenced by \[RBAC Settings]**: The configuration of user roles restricts access to sensitive data based on strict "need-to-know" principles.         |