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title: “General Inquiry” sidebarTitle: “General Inquiry” description: “Workflow for processing General Inquiries via the Contact Us form.”

The General Inquiry workflow orchestrates the process of handling user inquiries submitted through the contact form, ensuring they are captured in the CRM and processed for follow-up.

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Workflow Visualization

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Step-by-Step Execution Flow

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1. Contact Data Collection & Storage

The workflow begins with the user filling out the form in the Contact tab.
  • Interface: Contact Us Form
  • Input: User details and message (Name, Email, Subject, Message).
  • Endpoint: POST /api/public/submit-contact
  • Storage: Validated data is immediately stored in db_ai-loop_CRM_Inquries.
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2. Automation Execution

Upon submission, the system routes the request to the automation engine for business processing.
  • Endpoint: POST /api/v1/flows/execute-command
  • Flow ID: X5BKUN4qCngsDWpu28SyJ
  • Actions Executed:
    1. Task Creation: Generates a follow-up task in db_ai-loop_V3_Tasks.
    2. Lead Update: Updates the relevant business record in db_ai-loop_V3_business.

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Key Outputs

At the completion of this workflow, the following artifacts are generated:

CRM Record

db_ai-loop_CRM_Inquries
Full inquiry details stored upon submission.

Business Lead

db_ai-loop_V3_business
Updated lead information via automation.

Operational Task

db_ai-loop_V3_Tasks
Task assigned for sales/support follow-up.

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APIs Involved

POST /submit-contact

Handles the contact form submission.

POST /execute-command

Triggers the automation flow (X5BKUN4qCngsDWpu28SyJ).