Inquiries Dashboard

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Unified Inquiry Management

Consolidate requests from disparate channels into a standardized operational flow:

• Multichannel Identification: Instant visual indicators distinguish inquiries originating via Email, Phone, or Electronic Form.
• Real-time Status Synchronization: The dashboard updates instantly, ensuring all operational changes are visible to authorized users.

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Precision Data Navigation

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Advanced Filtering & Search

Manage large volumes of logistics data with granular control:

• Global Search Engine: Locate specific records using Inquiry IDs, sender identities, or corporate names.
• Categorical Filtering: Isolate requests by Funnel Stage (e.g., Lead, Qualified), Operational Status (e.g., Open, Pending), or specific Business Partners.
• Channel-Specific Views: Focus on specific communication streams to optimize response workflows.

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Dynamic Workflow Execution

Modify operational parameters directly within the interface:

• Inline Orchestration: Update funnel stages and internal statuses via integrated dropdown menus.
• Persistent State Sharing: URL synchronization allows for the sharing of specific filtered views by simply copying the browser address.

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Intelligence Layers

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Corporate & User Intelligence

Access deep-level metadata without navigating away from the dashboard:

• User Information Modal: Clicking a sender’s name reveals professional contact details, job title, account type, and verified geographic location.
• Embedded User Summary: A quick-access popover within the inquiry record provides an immediate snapshot of the requester’s corporate context.
• Automated Business Reporting: Selecting a customer name triggers the Centrico Customer View flow, generating a real-time intelligence report based on aggregated platform data.

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Detailed Service View

Opening a specific inquiry record provides a 360-degree view of the technical requirements:

• Journey Orchestration: Visual mapping of the logistics route, including origin, destination, total distance, and terminal handling requirements.
• Technical Cargo Specifications: Captured data for specialized transport, including NHM Codes, ADR Classes (Dangerous Goods), UN Codes, and CER Codes (Waste).
• Unit Configuration: Detailed breakdown of shipping units, including type, size, weight, and constraints like Craneability.

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Inquiry Creation

Authorized users can initiate new service requests directly from the dashboard using three specialized entry points:

• Ask Inquiry (AI Assistant): Engage with a conversational AI interface to draft complex logistics requests through natural language.
• Draft Request: A streamlined form for quickly capturing essential contact information and a brief message to initiate the inquiry process without a full route specification.
• New Inquiry (Enhanced): A comprehensive, multi-step orchestration wizard for detailed logistics planning:
  1. Route Selection: Geospatial mapping to identify origin, destination, and stopover points.
  2. Path Identification: Review and select from multiple calculated logistics routes.
  3. Service Configuration: Define service types (Door-to-Door, Terminal-to-Terminal) and specific terminal handling needs.
  4. Technical Specification: Input granular cargo data, intermodal unit details, and loading constraints.

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Core Functionalities

Explore the dedicated documentation for each specialized inquiry creation path: